Baby Bow Club

Frequently Asked Questions

What is it all about?

The baby bow club is for little girls who want the trendiest bows to accessorise their outfits!

Searching for cute bows and being available for limited release times is hard work! Subscribe to the Baby Bow Club and receive 3 beautiful bows every month that you will adore. Our bows are designed to be a modern accessory to complement your little ones natural beauty.

We source the cutest and safest fabrics so you can relax knowing they are free of nasties and you have a stylish addition to every outfit. The bows are carefully handmade in Melbourne and are exclusive to members of the Baby Bow Club.

How much does it cost?

$18.99 per month. This includes shipping to addresses within Australia. A flat rate of $3.00 is charged for international addresses. Please note all charges are in Australian Dollars $AUD. 

How do I order?

Join the club in 3 easy steps.

1: Select the Subscription type (Monthly or Quarterly), 

2: Select the Style - Headband or Clip 

3: Join the club at the checkout 

You can then sit back and we will deliver your bows to you.

You MUST subscribe by the 25th of the month in order to receive a delivery in the following month. For example: If you subscribe April 15, you will receive your first bow in May. If you subscribe April 29, you will receive your first bow in June.

When will my bows ship?

Bows ship on the 1st of each month (or next business day, if it falls on the weekend). Please allow 5 -10 business days for them to arrive. The shipping fee is included in the monthly price.

All orders must be placed by the 25th of the month to be included in orders despatched on the 1st. Orders placed after this date will be despatched the following month.

Where do you ship?

We ship worldwide. Currently only shipping within Australia is included in the monthly price. International shipping is a flat rate of $3.00

When do I get charged?

Your card will be charged for the first month at the time of ordering and joining the club. Every subsequent month thereafter will be charged on the 25th of the month. This will be processed automatically and the authorisation is captured when submitting the first payment. 

By subscribing & joining the Baby Bow Club, your membership will be automatically renewed each month. You have the option to cancel at any time, should you wish to do so.

What type of bows are they?

The patterns and styles will change each month and will be on trend and a perfect for the season. They will be versatile enough to go with lots of outfits.

Each month you receive a variety of 3 bows. They will generally be made from fabrics like cotton, linen, felt and leather. You can check out the bows prior to shipment here.

Club members also have the choice between a fabric covered alligator clip or thin nylon headband for their bow every month.  Because girls grow and hair gets longer or shorter, you can update your selection at anytime. 

We use a nude performance nylon elastic for our headband. It is one-size-fits-all so you will be able to enjoy it for much longer and it is super soft and won't leave major indentions in your baby's head. 

Are they OK for newborns?

Of course! Our bows have been tried and tested on the tiniest of bubs.  The bows are lightweight and the nylon headband perfect for little ones without a lot of hair.

What if I hate them?

Well then we would be really sad. You won't hate them, we design our bows based on research of styles, colours and current trends. Plus we are throwing in some fun styles!

Really though, if you don't like a bow (or really love a bow), please getting touch. We love feedback. We want to provide you with things that will make you smile.

Can I select the bows?

The bows can not be selected, only the style (headband or clip). This adds to the magic of the surprise every month!

Can I exchange my bows for a different style?

We are not able to accept exchanges on monthly bows. Please make sure you log in and adjust your bow style by the 25th to ensure you get the style you want.

Can I see the bows before they arrive?

Of course! we want you to be excited as we are every month when our new set is released. We will also share pics on social media, so follow us on Facebook and Instagram if that is easier than checking back here every month! New images of bows will be released after the shipment of the previous months bows.

Can I get a gift subscription?

Yes! This is the ultimate gift for that special little girl in your life! You are bound to be the favourite as this gift that keeps on giving. Can't you just picture the excitement when the surprise bows arrive every month!

We offer a one month, 3 month and 6 month option. The payment is processed upfront so you can sit back and relax knowing we will take care of the rest.

You will need to make a separate orders for any gift subscriptions. If you are placing a regular order for yourself, DO NOT include the gift subscription on that order... or else it'll get shipped to you. Complete your regular order and then start over and purchase the gift order. 

What do I give the gift recipient?

We realize that saying, "Happy birthday! I got you a bow subscription!" isn't as exciting as letting them open something. We included a printable certificate on the item's page. You can download that, print it, and include it in a card or gift box for them.

What if I want to get one for both of my daughters? Or my daughter and her friend?

That's very thoughtful of you! Our suggestion is to make separate orders for each subscription. There is no shipping fee with this item. If you purchase them separately, you can enter a different name in the shipping information so each child gets their own mail. 

All monthly bows will be identical, so there is no risk that one daughter would think the other daughter got a better bow!

I have a promo code how do I use it?

You can enter your promo code at checkout.

Can I change my subscription?

If you wish to change the style of bow on your membership, this can be done by logging into your account. If completed before the 25th of the month, you will receive the new selection on the 1st of the next month. If you update after the 4th you will receive the new style the following month.

Can I cancel my subscription?

Yes, if you no longer want to receive bows log in to your account and you can cancel your subscription. If you cancel after the 25th of the month you will still receive one more set of bows (that you have already paid for).

Can I update my shipping address or credit card details?

If you wish to change or update any details, this can be done by logging into your account. Please try to update before the 25th of the month. If you miss this deadline and they have not yet shipped, please get in touch with us directly.

When is the deadline to order to receive the next months bows?

You need to order by the 25th of the month to be guaranteed the following months bows. Once you subscribe you will not need to worry about subscribing again. Your subscription will automatically renew every month on the 25th.

What if my bows arrived damaged?

In the rare chance that your bows do arrive damaged please notify us within 5 days so we can ship out replacements for you.

I forgot my password, how do I reset it?

Click here and then click "forgot password?" and follow the steps.

 

If there is anything we have not covered here that you would like to know, please don't hesitate to contact us!

ENJOY 15% OFF YOUR FIRST ORDER!